Refund and Cancellation Policy

Last updated: 2026-09-28

This page states, in one place, how cancellation and refunds work at Nexframe, operated by JAMDEV LTDA. It is consistent with section 5 of our Terms of Service; if anything here appears to conflict with the Terms, the Terms govern.

Cancelling

You can cancel your subscription at any time, in one click, from your account. There is no form to fill in, no email to send, and no retention flow.

When you cancel:

• You keep full access until the end of the period you have already paid for.
• You are not charged again.
• Nothing you generated is deleted by the cancellation.

Refunds

Nexframe Pro is a recurring subscription for a digital service that delivers generated images on demand. Because each generation is produced and delivered immediately, all sales are final and payments are non-refundable, except:

• where a refund is required by applicable law;
• where we charged you in error (for example, a double charge or a charge after a confirmed cancellation);
• at our sole discretion, case by case.

One-time image credits are non-refundable once the credit has been added to your account.

Generation costs are not ours to refund

Image generation runs on your own Google Gemini API key, and Google bills you directly for it. Nexframe adds no markup on generation and never receives that money, so we cannot refund it. Questions about Google's charges go to Google.

Asking for a refund

Write to contato@nexframe.art from the email address on the account, and include the approximate date of the charge. We answer every request, including the ones we decline, and we tell you why.

Chargebacks

If you believe a charge is wrong, please contact us before opening a dispute with your bank or card issuer. A dispute freezes the amount for weeks and we lose the ability to fix it directly; a message to us is usually resolved the same day.