Contact
contato@nexframe.art
This is the only support channel, and it is read by a person. Please write from the email address on your account when your message is about billing - it is how we find you without asking for anything else.
Company
JAMDEV LTDA Praia Grande, SP, Brazil
How long we take
We do not offer a guaranteed response time, and we would rather say so than publish a number we cannot keep. Nexframe is run by a very small team. In practice most messages are answered within a few business days, and billing problems are looked at first because they cost you money while they wait.
If a charge looks wrong, please write to us before opening a dispute with your bank or card issuer. A dispute freezes the amount for weeks and takes the fix out of our hands; an email is usually resolved the same day we read it.
What to include
- The email address on your account.
- What you expected to happen, and what happened instead.
- For a billing question, the approximate date of the charge.
You do not need to include your Gemini API key for any reason. We never ask for it, we do not store it, and we cannot use it.